To free up storage space that is currently being used in your console, Images and Files uploaded in the console have to be deleted from the page MANAGE-> USED SPACE REPORT. You will not free up space by deleting lists, newsletters, groups, users or messages.
The space used to host files, documents, and images within the console, is calculated as the average for the current billing period.
If the average exceeds the threshold of space provided in the contract (5MB by default),
your account will be charged automatically on the next billing date for the cost of additional space used.
HOW MUCH?
There are two methods of payment:
- Post-payment
The space cost is $9 per month each 5MB of additional space.
- Pre-payment
You can pre-pay for storage and save 50% ($4.50/month for 5MB). See your account representative for more information.
HOW IS IT CALCULATED?
The following variables are considered in the calculation:
- Images uploaded via Image Manager,
- Csv / txt / xls files uploaded when importing contacts,
- Csv file / txt filse created for exporting information
- Documents uploaded via the Document Manager.
Pictures used in the default templates that were pre-loaded into the console, and any attachments to messages are not included. The data represented by lists, newsletters, groups, users or messages is not counted.
The average value is calculated by taking a sample every day.
HOW CAN I MONITOR IT?
Go to page
Manage -> Used Space Report: here are the aggregate values and details for each list.
- USED SPACE = the space used at this time, the data is updated once a day, not in real time.
- ASSIGNED SPACE = the storage space that has been allocated to your account per your subscription
-
AVERAGE USED SPACE SINCE LAST RENEWAL = average used space is calculated from the last billing date (or from the activation date). Every day, the total space used is calculated and used to determine the average for the billing period. If the average value exceeds the allocated space, the use of additional space used will be billed at the time of your next subscription payment.
Note that the data is updated once a day: even if you delete files, the total storage space listed in the report may not change. Check back in 24 hours.
HOW CAN I AVOID PAYING FOR STORAGE SPACE?
Simply remove the extra files that are currently stored in your console and that are not needed: files that you imported or exported, for example. The sooner you do so, the higher the chances that the average will remain below 5 MB. For instance, if you have 6 MB of data for 15 days, but then remove it and have 2 MB of data for the rest of the billing period, the average will be 3 MB and you will be below the threshold.
HOW DO I DELETE FILES?
In the page
Manage -> Used Space Report you can see the list of files currently stored in the console.
The files are grouped by type in the area at the bottom of the page. By clicking on the "+" sign next to each entry, the system will show you a list of files in that group. You can also filter the files by list selecting the desired list from the drop-down menu "DISPLAY", but the counters on the right of each menu always shows the total space occupied by files of all the lists for the relevant type.
To remove any files, select the files you want to delete (or use the check box to select all files) and click on "Delete" at the bottom of the page.
PLEASE NOTE: When delete a List, the files associated with that list (images, import files, export files, documents, etc.) ARE NOT AUTOMATICALLY DELETED. You must follow the steps above to remove files.
DELETING MESSAGES DOES NOT HELP: don't delete users or messages. It does not do anything in terms of freeing up storage space. However, if you delete a message, remember that any images used in that message and stored in MailUp are
not deleted. You will have to remove them separately.
WHAT TO FOCUS ON
The following files should be properly removed, saving copies on your computer in order to prevent data loss.
1) Imported files: once the import process has been fully completed, remove the files.
2) Images: If you add an image to a message and store that image in MailUp, if you delete the image, it will no longer be displayed in that message, if the message is opened. that said, in the vast majority of cases messages (e.g. a newsletter) are not opened after 30 days: so after that date you can typically delete images with good confidence that you will not cause an inconvenience to your subscribers. The best option, however, is to host the images yourself (e.g. on your Web site or on a Content Delivery Network) and link to the images in your message, instead of storing them in MailUp.
No space is saved by deleting lists, newsletters, groups, users or messages. The space occupied by these data is unlimited and free.Article ID: 271, Created On: 3/8/2011, Modified: 9/1/2011